Seth Godin’s recent blog post talks about business lessons he learned on a bike. Specifically, that his big wins came during the uphill parts. He said, “The best time to engage with an employee is when everything falls apart, not when you’re hitting every milestone.”
And that really got me thinking. If everything is working, people are feeling secure in their jobs, and there are no waves being made, where’s the incentive for your employee to listen to you or give constructive feedback? If it ain’t broke, don’t fix it, right?
That thinking couldn’t be more wrong.