Last week my boyfriend Nelson made a big decision (for a guy).
He cancelled TV at our house.
Without getting on a soapbox rant, let’s just say I’m not a big fan of television. So, his cancelling his subscription TV service is a very, very good thing from my perspective.
Now, what the heck does cancelling TV have to do with tape – and with organizing?
Well, shortly after Nelson cancelled the service, a box from the TV company arrived in the mail. An empty box – or so I thought.
On Friday afternoon, I witnessed something very interesting indeed.
As Nelson pulled out the TV company’s three receivers from wall unit and gathered the various remotes and cords, he opened the (not empty – yet perfectly sized) box to reveal:
- a prepaid packing slip;
- pre-formed foam packs; and
- tape
TAPE!
To seal the box, after you’ve packed the receivers into their pre-formed foam packs and slipped them all into this perfectly sized box.
I love this! Somebody at the TV place took the time to say, “Hey, how we can make the return process so easy even a monkey could do it?” (Sorry, Nelson. I’m not implying you’re a monkey)
But still – image the attention to detail it took to realize that providing a box would go a long way towards helping customers with their returns. And image then how the company might realize the return process might be held up if people don’t have TAPE. That small little detail ensures fast, easy returns. It means the company actually took time to think about how to make process better for customers AND for themselves.
It makes me almost a little sad that Nelson is leaving such a thoughtful company. A little, but not enough to want TV back in the house. 😉
Now, have YOU thought about what could make your processes better for you customers AND for your company? At Your Organized Guide, we look for those holes, those details, those things that make customers go, “Wow.” We love clarity, sharing of information, and creating a process that makes life easier for customers AND you alike. And we love helping our customers realize that THEIR intake process could be more clear. That they could better explain the work process with their new customers. Or how wrapping up a project could provide referrals, testimonials and all sorts of other goodies – if done well.
So, are you ready? Give us a call : (704) 553-8082 or email [email protected].