Last week, I finally moved into some office space. It’s a quiet place to work where I can write, shoot video, and meet with my local clients. It’s a keyman-type building and I’m surrounded by about six or eight other small businesses. I happened to have my door open mid-week and here’s a conversation I […]
business systems and processes
What a lost dog can teach you about business processes
My boyfriend Nelson and I lost a dog on Sunday. And when I say “lost” I don’t mean the dog died. I mean the dog ran away. And ran away in a huge forest. Huge like 50,369 acres (78.70 sq mi or 203.84 km² if you’re not from the US). And to make matters much, […]
Ending the Crazies
When the crazies go away, people want to do a little dance! It happened for my newest client recently and I noticed it immediately when I walked into her office. The piles that had nearly covered her floor were almost gone. Her desk was darn clean. AND she was using the two bin system I […]
What Message are Your Employees Sending to Your Customers?
There’s a local bank here in town that touts itself as a champion and friend of small business. They go out of their way to serve the small business community. In fact, they even let small businesses use their conference rooms for free (as long as no one at the bank needs them). Who decided […]
Pollypockets and Why You’re in Business
My clients are smart, motivated, and driven. But more than that, they’re clear about why they’re in business – and the why includes both personal AND professional reasons. For instance, one of my long-term clients walked into our most recent meeting and confessed he was having a bad day. A really bad day. He was […]