In June of this year, I gave the morning keynote talk at the Western Women’s Business Center’s annual conference. I spoke about my Grand Canyon trip, which also inspired my fourth book Make Some Room, and how I learned to be bold and brave 14 seconds at a time. If you’re interested in watching the 20 […]
Business Systems & Processes
Your Essential Business Systems
A couple nights ago, I had the chance to talk with Paige, an attendee of my half-day Five Essential Business Systems workshop I taught at Blue Ridge Community College late last year. It’s based on my book Focus on Five: How to Organize Your Five Essential Business Systems (which I wrote in 2013). Paige and […]
Kaizen: get things done (better), one step at time
When I’m out hiking, I often get intimated by the big climbs. I start making up stories about how hard it will be and how long it will take and how my lungs might burst with the effort. I worry about my knees hurting, and running out of water, and bonking (running flat slap out […]
13 Ways to think differently about systems and organization
A client of mine tried to introduce me to his team recently. And he said, “I don’t know what to call you because you won’t tell me.” I’ve had this problem for several years. It started in 2011 when I joined an accelerator group and one of the members said to me, “You’re good at […]
When not to be efficient
There’s a time to be efficient and a time to not be efficient. Case in point, last week one of my clients, his manager, and I were talking about people. And he said something really profound: “It’s an honor to serve the people you work with and the customers we work for.” He summed it […]
The Perfect Puzzle
It’s a perfect puzzle mystery. If you’ve been a reader for any amount of time here, you probably know I have a bit of a love affair with coffee. So much so that a few of my Christmas gifts revolved around coffee beans and coffee brewers. Even sitting here now, I have a steaming cup […]